Serv-U Hub Roadside App Privacy Policy
EFFECTIVE DATE: 2ND FEBRUARY, 2025
1. Introduction
We are SERV-U HUB (“Serv-U Hub”, “we”, “us”, or “our”). The following is our Privacy Policy (“Privacy Policy”). This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you or a third party provide. By providing your information or authorizing a third party to disclose personal information to us, you consent to our practices regarding the collection, use, and disclosure of your personal information, as described in this Privacy Policy.
2. What is “Personal Information”?
For our purposes, personal information is any data that can directly or indirectly identify you. This includes, but is not limited to:- Contact Details: Your name, email address, phone number, and postal/zip code.
- Vehicle Details: Information about your vehicle such as make, model, license plate number, and related motor vehicle information.
- Payment Information: Credit card or other payment details.
- Usage Data: Information about how you use the App, including log data, device details, and location data.
- Images and Media: Photographs or videos, which may include your image or images of your vehicle.
- Other Information: Any details you choose to provide that help us deliver and improve our services.
3. How We Collect Your Information
We collect personal information in the following ways:
- Directly From You: When you register, request services, make payments, or contact us.
- Automatically: Through your use of our App (for example, log files, device information, and cookies). This includes collecting your GPS or location data to connect you with nearby service providers.
- From Third Parties: With your consent, we may receive information from trusted partners or service providers who help us deliver or improve our services.
Please note: If you choose not to share certain information, some features of the App (such as mobile payments or personalized roadside assistance) may be limited.
4. How We Use Your Information
We use your personal information for the following purposes:
- Providing Our Services: To connect you with roadside assistance and marketplace service providers, process your orders, and handle payments.
- Improving the App: To monitor and enhance our services, troubleshoot issues, and ensure the App runs smoothly.
- Communications: To send you confirmations, updates, promotional offers, and important service-related notices. You may opt out of marketing messages at any time by following the “Unsubscribe” instructions in our communications or contacting us directly.
- Legal & Security Purposes: To comply with legal requirements, enforce our terms, investigate potential fraud, and protect the rights and safety of our users and the public.
5. How We Share Your Information
Your personal information is shared only when necessary to provide our services or as required by law:
- With Service Providers and Partners: We may share your information with trusted third parties (including roadside assistance providers, payment processors, and technical service partners) strictly for fulfilling your service requests.
- For Legal Reasons: When required by law, regulation, or a valid governmental request, we may disclose your information.
- In Aggregated Form: We may share aggregated or anonymized data with third parties for research, analytics, or marketing purposes. Such data does not identify you personally.
We never sell your personal information to third parties.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience by
- Remembering your preferences.
- Analyzing usage patterns to improve the App.
- Displaying targeted advertisements when you’re using our services or browsing related sites.
Cookies do not capture personal information that can directly identify you. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of the App.
7. Protecting Your Personal Information
We employ a variety of industry-standard physical, technological, and administrative measures to safeguard your personal information. While no system can be 100% secure, we review our security practices regularly and use measures we believe are appropriate to protect your data.
8. Data Retention
We retain your personal information only for as long as necessary to provide our services or as required by law. Specifically:
- Active Accounts: Your information is kept up-to-date for as long as you use the App.
- Inactive Accounts: If you have not used our App for 36 consecutive months, your personal information may be deleted.
- Upon Request: You may request that we delete your data. We will make reasonable efforts to remove your information from our records, though we may retain certain data as needed to comply with legal obligations.
9. Your Rights and Choices
We respect your right to control your personal information. Depending on your jurisdiction, you may have rights including:- Access: Request copies of the personal information we hold about you.
- Correction: Request that we update or correct inaccurate information.
- Deletion: Request the removal of your data, subject to legal or operational limitations.
- Opt-Out: Withdraw your consent for receiving promotional communications at any time.
10. Third-Party Links and Services
Our App may contain links to third-party websites or services. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Updates to this Privacy Policy
We may update this Privacy Policy periodically. When we make changes, we will update the “Effective Date” at the top of the policy and, if necessary, notify you via the App or email. We encourage you to review the policy regularly so that you are aware of how we are protecting your information.
12. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the New
Jersey and the applicable Federal laws of United States. Any disputes arising from this
policy will be resolved under these laws.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:
- Email: shakeim@joinservuhub.net
- Mail: 311 Amherst St, East Orange NJ 07018, 1L
Thank you for choosing Serv‑U Hub Roadside Service & Marketplace App. We are committed to protecting your privacy and providing you with reliable, high-quality service every step of the way.