Skip to content Skip to footer
Serv-U Hub
Serv-U Hub
JOIN OUR NETWORK
Serv-U Hub
JOIN OUR NETWORK
Close
FREQUENTLY ASKED QUESTIONS

Serv-U Hub Roadside Solutions

General Questions

Serv-U Hub is a modern roadside assistance and vehicle service marketplace connecting drivers with trusted service providers. Whether you need a tow, jump-start, tire change, fuel delivery, or vehicle transport, our platform makes it easy to get help when you need it.

Drivers can request roadside assistance or vehicle pickup/delivery through our app or website. Once a request is made, our system matches you with a nearby service provider based on availability, location, and service type.

Unlike traditional membership-based clubs, we offer on-demand services with no annual fees. You pay only for the services you need, when you need them. We also offer flexible service pricing and work with independent providers who value fair pay and eċciency

No! You can request services without a membership. However, we do offer membership plans that provide discounted rates, priority service, and loyalty rewards. Membership plans coming soon!

For Drivers & Customers

We provide a full range of roadside assistance, including:

  • Towing (short & long-distance)
  • Jump-starts & battery replacement
  • Flat tire changes Fuel delivery Lockout services
  • Winch-out/extrication- Specialized Service
  • Mobile Wash – Specialized Service
  • Mobile Mechanic – Specialized Service
  • Dealership pickup/drop off – Vehicle Concierge Service – Specialized Service
  • Shop our Product Marketplace – Specialized Service
  • Gig workers- Deliver products to customers & businesses- Specialize Service

Service pricing varies based on location, service type, and provider availability. You will see the estimated cost upfront before confirming your request. Prices varies by Recommended price, Bidding price, and sending oĊer price. All of which requires a quote from our providers except choosing our recommended price option. This option is what we describe as our market research price- to give a clear understanding of what to expect from our providers.

Payments are securely processed through the Serv-U Hub app, using credit/debit cards, digital wallets, or Serv-U Hub gift cards.

Arrival times depend on provider availability and traffic conditions. Most services are completed within 15-60 minutes, and you can track your provider’s estimated time of arrival (ETA) in real time.

We strive to provide coverage in all areas, including rural locations. If no provider is immediately available, we will notify you and work to dispatch the nearest available help.

Yes! Serv-U Hub allows you to schedule vehicle transport, maintenance pickups, and other non-emergency services at your convenience.

Our loyalty program rewards frequent users with points for every completed service. Points can be redeemed for:

  • Discounted or free future services.
  • Exclusive partner deals
  • Gift cards and special offers.

Loyalty program details, terms, and point values are available in the app.

For Service Providers

Signing up is easy! Visit our Service Provider Sign-Up Page, complete the application, and submit required documentation. Once approved, you can start accepting service requests.

Providers must have:

  • A valid driver’s license & insurance
  • A reliable service vehicle
  • Necessary tools for roadside assistance
  • A clean background check
  • A clean driving record

Additional requirements apply for towing and vehicle transport providers.

  • 21 Years or older
  • At least 3 years driving experience
  • MC or DOT Number (Motor Carrier #) (Department of Transportation)
  • Commercial Insurance (Commercial General Liability: $1,000,000/occurrence minimum
  • Commercial Auto Liability: $1,000,000/occurrence minimum
  • Garage Keepers/On Hook/Cargo: $150,000/occurrence minimum (required for towing services only)
  • Workers Compensation for employees, with evidence of meeting state minimums
  • Business Entity formation

 

Providers receive payments directly through Serv-U Hub. Earnings are deposited via direct deposit or digital payment methods delivered daily or on a weekly basis. Providers are encouraged to sign-up on our Partner payment gateway Stripe Connect. This will streamline their payment process by linking their Serv-U’s digital to accurately reflect balance.

Yes! Unlike traditional roadside clubs, Serv-U Hub allows providers to set competitive pricing within fair market rates. These prices are required when customers prompt for a bid or send an offer – a response with quote is required by service provider in less than 5 minutes to remain compliant.

No! Serv-U Hub offers full flexibility. You can work when you want, accept the jobs that fit your schedule, and maximize your earnings.

For Businesses and Corporate Partnerships

Yes! We provide custom roadside assistance solutions for businesses, fleet operators, and car dealerships. Contact our Business Solutions Team for partnership opportunities.

We work with HR departments to offer discounted roadside assistance plans as part of corporate benefits. Contact us for integration options.

Yes! We partner with gas stations, car washes, mechanic shops, and dealerships to distribute Serv-U Hub gift cards. Contact us to become a retail partner.

Legal Disclaimers

  1. Service Availability: Serv-U Hub strives to provide fast and reliable service, but availability may vary based on location, traffic, and provider availability. We do not guarantee exact arrival times.
  2. Independent Providers: Serv-U Hub acts as a marketplace connecting drivers with independent service providers. We vet all providers, but we do not employ them directly.
  3. Pricing & Payments: All pricing is estimated and subject to change based on service complexity, distance, and provider rates. Any additional fees (such as extended towing mileage or extra labor) will be communicated before service completion.
  4. Liability: Serv-U Hub is not responsible for any damage, delays, or service disputes caused by independent providers. We encourage customers to report any issues immediately for resolution.
  5. Loyalty Program Terms: Points earned in the Serv-U Hub loyalty program have no cash value and are non-transferable. Redemption options and point values are subject to change.